bdgl Terms & Conditions — Know Your Rights and Responsibilities

In these Terms & Conditions, the following definitions apply unless context requires otherwise:

• "Platform" means the bdgl website accessible at https://bdgl.io, including all sub-pages, products, services, and features offered therein.
• "We", "Us", "Our" refers to bdgl and its operators, affiliates, officers, and authorised agents.
• "You", "User", "Player" refers to any individual who accesses, registers on, or uses the Platform.
• "Account" means a registered user account created on the Platform.
• "Real-Money Balance" means funds deposited by the Player and available for wagering or withdrawal.
• "Bonus Balance" means promotional credits awarded by bdgl subject to applicable wagering requirements.
• "Wagering Requirement" means the total amount a Player must wager before a Bonus Balance becomes eligible for withdrawal.
• "BDT" means Bangladeshi Taka, the sole transactional currency of the Platform.
• "KYC" means Know Your Customer — the identity and age verification process required for certain account actions.
• "BST" means Bangladesh Standard Time, UTC+6.

By accessing the Platform, creating an Account, or placing any wager or bet, you confirm that you have read, understood, and unconditionally agreed to these Terms & Conditions in their entirety, together with the Privacy Policy and the Responsible Gaming Policy, each of which is incorporated into these Terms by reference.

If you do not agree with any part of these Terms, you must immediately cease using the Platform and close your Account. Continued use of the Platform following any published amendment constitutes acceptance of the updated Terms.

Use of the Platform is restricted to individuals who meet all of the following eligibility criteria:

• You are aged 21 years or older at the time of registration and at all times during which you use the Platform.
• You are accessing the Platform voluntarily and entirely of your own free will.
• You are not currently subject to a self-exclusion order, whether issued by bdgl or any other gaming platform.
• You are not acting on behalf of, or depositing funds for, any third party.
• You are not a bdgl employee, director, officer, contractor, or immediate family member of any such person.
• Participating in online betting is not prohibited under the laws applicable to your individual circumstances.

bdgl reserves the right to request proof of eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified by bdgl may result in Account suspension and withholding of pending withdrawals pending investigation.

Each individual may hold a maximum of one (1) registered Account on the Platform. Creating duplicate or multiple Accounts — whether under the same identity or different identities — constitutes a material breach of these Terms and will result in the permanent suspension of all associated Accounts.

When registering, you agree to provide accurate, complete, and current information including your full legal name, date of birth, residential address, and a valid contact email address. You are responsible for maintaining the accuracy of this information and must notify bdgl of any changes promptly via [email protected].

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username and password. bdgl will not be liable for any losses arising from unauthorised access to your Account where such access results from your failure to maintain credential security. You must notify bdgl immediately if you suspect any unauthorised use of your Account.

• Account credentials must not be shared with any third party under any circumstances.
• bdgl will never request your password by email, telephone, or live chat.
• You are responsible for all activity conducted through your Account, whether or not authorised by you.
• Account transfers, sales, or assignments to other individuals are strictly prohibited.

bdgl is committed to maintaining a safe and fraud-free platform. As part of this commitment, we apply a KYC verification process to all Accounts. KYC verification is mandatory before processing any withdrawal request and may be required at any point during a Player's use of the Platform at bdgl's discretion.

The following documents may be requested as part of the KYC process:

bdgl reserves the right to suspend withdrawal processing until KYC documentation has been submitted and reviewed. All submitted documents are handled in accordance with the bdgl Privacy Policy.

All deposits to bdgl Accounts must be made using a payment method registered in the Player's own name. Third-party deposits — that is, deposits made using a payment account belonging to another person — are strictly prohibited and will result in Account suspension.

• Minimum deposit: ৳500 per transaction.
• Accepted payment methods: bKash, Nagad, Rocket, Upay, SureCash, Visa, Mastercard.
• Deposits via bKash and Nagad are credited to the bdgl Account instantly under normal operating conditions.
• Card deposits (Visa/Mastercard) may be subject to processing times of up to 24 hours depending on the issuing bank.
• bdgl does not charge a platform-side fee on local mobile wallet deposits. Your mobile wallet provider may apply their own transaction fees independently.
• All deposit amounts are denominated in Bangladeshi Taka (BDT). No currency conversion is applied.
• bdgl reserves the right to impose deposit limits on individual Accounts for responsible gaming or security reasons.

Deposits that cannot be verified as originating from the registered Account holder may be reversed and the corresponding Account suspended pending investigation. bdgl will not be liable for delays caused by third-party payment providers.

Withdrawal requests may only be submitted by Players whose Accounts have completed KYC verification. Withdrawals will be returned to the same payment method used for the most recent qualifying deposit, in line with standard anti-money-laundering practice.

• Minimum withdrawal: ৳500 per request.
• Withdrawal requests submitted before 8:00 PM BST on a business day are typically processed the same day.
• Requests submitted after 8:00 PM BST will be processed on the following business day.
• bdgl targets a maximum processing time of one (1) business day for all standard withdrawal requests.
• Only Real-Money Balance funds that have satisfied all applicable wagering requirements are eligible for withdrawal.
• Bonus Balance funds are not directly withdrawable and must first meet the stated Wagering Requirement.
• bdgl reserves the right to apply enhanced due diligence checks to withdrawal requests exceeding ৳50,000 in a single transaction or ৳100,000 within a 30-day period.

bdgl is not responsible for delays in funds reaching the Player's account that are attributable to the Player's mobile wallet provider or bank. If a withdrawal has not been received within three (3) business days of the stated processing time, the Player should contact [email protected] with the relevant transaction reference.

bdgl offers a range of bonuses and promotional offers including welcome bonuses, reload bonuses, free spins, and seasonal promotions. All bonuses are subject to the specific terms published at the time of the offer, in addition to the general conditions set out below.

• All bonuses carry a Wagering Requirement that must be completed before any associated winnings may be withdrawn.
• The standard Wagering Requirement for deposit match bonuses is 30x the bonus amount unless the specific promotion states otherwise.
• Wagering Requirements must be satisfied within 30 calendar days of the bonus being credited, unless otherwise stated.
• Bonuses are credited to the Bonus Balance and are not available for immediate withdrawal.
• Different games may contribute different percentages toward wagering requirements — for example, slots typically contribute 100%, while live table games may contribute a lower percentage as stated in the individual promotion terms.
• Bonuses are issued for personal use only and may not be transferred between Accounts.
• bdgl reserves the right to withdraw any bonus offer at any time without prior notice, except where a Player has already claimed and begun wagering on that specific bonus.
• Any evidence of bonus abuse — including but not limited to multi-accounting, matched betting using bonus funds, or patterns of wagering designed solely to clear requirements — will result in bonus forfeiture and may result in Account suspension.

Players may opt out of receiving bonuses by contacting [email protected]. Once a bonus has been credited and wagering has commenced, the bonus cannot be reversed. Players who wish to withdraw their Real-Money Balance without meeting a Wagering Requirement may request a bonus forfeiture, after which the Bonus Balance and any associated pending winnings will be removed.

All sports bets placed on bdgl are governed by the specific rules published for each sport and market type. The following general rules apply to all betting activity on the Platform:

• All bets are final once confirmed. Bets cannot be cancelled or amended by the Player after confirmation, except where a cash-out option is explicitly offered and exercised before the event concludes.
• bdgl reserves the right to void any bet where an obvious pricing error has occurred, including but not limited to odds that are materially inconsistent with market pricing at the time of placement.
• In the event of an event cancellation, abandonment, or postponement, bets will be settled in accordance with the applicable sport-specific rules published on the Platform.
• In-play betting markets are subject to suspension at any time during an event at bdgl's discretion. Any bet placed after the actual outcome of the event has been determined — but before the market is suspended — will be voided.
• Maximum payout limits apply per event and per Player. Specific limits are published within the relevant sport and market pages.
• bdgl's settlement decisions are final. Appeals must be submitted within 72 hours of settlement via [email protected] and will be reviewed against the applicable rules.

All casino games and slot titles available on bdgl are provided by third-party software studios including but not limited to Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, Spribe, and Vivo Gaming. Each game operates under the rules and RTP (Return to Player) parameters set by the respective provider.

• All games use certified random number generators (RNG) or, in the case of live casino, trained human dealers operating in real time.
• Technical malfunctions — including server errors, connectivity failures, or software faults — void all associated game rounds. Stakes will be returned to the Player's Real-Money Balance.
• bdgl is not responsible for any interruptions to game availability caused by third-party provider maintenance or technical issues.
• Game outcomes are determined at the point of play and are not influenced by bdgl or any other party after the game round commences.
• Exploiting software bugs or game errors to generate winnings is prohibited and constitutes Prohibited Conduct under Section 11.

The following activities are strictly prohibited on the bdgl Platform. Any Player found to have engaged in prohibited conduct will face immediate Account suspension, forfeiture of balances, and may be reported to relevant authorities where applicable:

• Creating or operating more than one Account on the Platform (multi-accounting).
• Providing false, misleading, or fraudulent information during registration or KYC verification.
• Using automated software, bots, scripts, or artificial intelligence to interact with the Platform or place bets.
• Colluding with other Players or third parties to manipulate bet outcomes or exploit promotions.
• Arbitrage betting or any strategy designed to guarantee profit through exploitation of pricing discrepancies.
• Money laundering or using the Platform to conceal the origin of funds.
• Attempting to reverse, charge back, or dispute legitimate transactions with a payment provider.
• Accessing or attempting to access another Player's Account without authorisation.
• Exploiting errors in game software, odds pricing, or Platform functionality to generate unintended winnings.
• Using the Platform for any purpose other than legitimate personal entertainment.

bdgl is committed to promoting responsible gaming and providing tools that help Players maintain control over their gambling activity. The following tools are available to all registered Players free of charge:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account via the account settings or by contacting support.
• Loss Limits: Restrict the maximum amount you are permitted to lose within a defined period.
• Session Time Reminders: Receive notifications when your active session exceeds a duration you define.
• Cooling-Off Period: Temporarily suspend your Account for a period of 24 hours, 7 days, or 30 days.
• Self-Exclusion: Permanently close your Account and prevent re-registration for a minimum of 12 months.

If you believe your gambling has become problematic, please contact our support team at [email protected] immediately. We take all responsible gaming requests seriously and all such requests are handled with full confidentiality. For additional support, external counselling services are available in Bangladesh.

bdgl enforces a strict 21+ age policy. Players who are under 21, or who are registering on behalf of a person under 21, must not use the Platform. For more information, please review the Responsible Gaming page.

bdgl reserves the right to suspend, restrict, or permanently close any Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraud, money laundering, or other criminal activity.
• Account inactivity exceeding 12 consecutive months without any login or transaction.
• A self-exclusion request submitted by the Account holder.
• A legal order, regulatory directive, or law enforcement request requiring Account action.

Upon Account closure, any Real-Money Balance remaining after deduction of outstanding bonus obligations will be returned to the Player's verified payment method within 10 business days, provided that KYC verification has been completed and no outstanding investigation is pending.

Players wishing to voluntarily close their Account may do so at any time by contacting [email protected] with the subject line "Account Closure Request". Voluntary closure requests will be actioned within two (2) business days of receipt.

All content on the Platform — including but not limited to the bdgl brand name, logo, website design, graphics, text, software, game interfaces, and data — is the exclusive intellectual property of bdgl or its licensed content providers and is protected by applicable intellectual property laws.

• You may not reproduce, copy, distribute, modify, or create derivative works from any Platform content without prior written authorisation from bdgl.
• You may not use the bdgl name, logo, or any related marks in any commercial context without express written permission.
• Scraping, data harvesting, or systematic extraction of content from the Platform using automated means is prohibited.
• Game software and assets remain the intellectual property of the respective game studio providers and may not be extracted or reproduced.

To the fullest extent permitted by applicable law, bdgl's total liability to any Player in connection with the use of the Platform — whether in contract, tort, or otherwise — shall not exceed the total net deposits made by that Player during the 12-month period immediately preceding the event giving rise to the claim.

bdgl shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to:

• Loss of winnings or anticipated profits as a result of Platform unavailability or technical failure.
• Loss of data resulting from system errors or third-party provider outages.
• Unauthorised access to your Account resulting from your failure to maintain credential security.
• Delays in payment processing attributable to third-party mobile wallet or banking providers.
• Any decision to void, settle, or reverse a bet in accordance with these Terms.

Nothing in these Terms shall exclude or limit bdgl's liability for fraud, gross negligence, or any other liability that cannot be excluded or limited under applicable law.

bdgl collects, processes, and stores personal data in accordance with the bdgl Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the data processing activities described in the Privacy Policy.

Key privacy principles applied by bdgl include:

• All data transmissions between the Player and the Platform are encrypted using 256-bit SSL technology.
• Personal data is collected only for the purposes of account management, payment processing, KYC compliance, and service improvement.
• bdgl does not sell personal data to third parties for commercial purposes.
• Data is retained for as long as required by applicable legal obligations, typically a minimum of five (5) years following Account closure.
• Players have the right to request access to, correction of, or deletion of their personal data, subject to legal retention requirements.

For all data-related enquiries, contact [email protected] with the subject line "Data Request".

These Terms & Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with applicable law. bdgl operates as a safe and reliable platform and complies with applicable anti-money-laundering and data protection frameworks.

Any dispute that cannot be resolved through direct communication with bdgl's support team shall be submitted to binding arbitration. The parties agree to attempt good-faith resolution of any dispute within 30 calendar days before initiating formal proceedings.

These Terms are written in English. In the event of any inconsistency between an English version of these Terms and any translation, the English version shall prevail.

If you have any questions regarding these Terms & Conditions, wish to raise a complaint, or require assistance with your Account, please contact the bdgl support team using the details below. All correspondence is handled in English on Bangladesh Standard Time (UTC+6).

• Support Email: [email protected] (plain text — not a clickable link)
• Support Hours: 24 hours a day, 7 days a week
• Response Time: Under 5 minutes during peak hours; within 24 hours for written correspondence
• Responsible Gaming Requests: Mark subject line as "Responsible Gaming" for priority handling
• Account Closure Requests: Mark subject line as "Account Closure Request"
• KYC & Verification Enquiries: Mark subject line as "KYC Verification"